TERMS & CONDITIONS
Contact us by Telephone on +353 (0)868555635 between 10.30 and 18.00 Monday to Saturday. And by Email [email protected] anytime
Goods are dispatched within 2-4 working days after an order is placed provided they are in stock. If we discover that an item is out of stock, we will let you know immediately by email & give you a revised delivery date. During busy periods (such as the run-up to Christmas), we will keep you informed by email if any delay is likely. Delivery is normally charged at €6 per package up to 1kg, for Republic of Ireland addresses. Heavier items are subject to a surcharge of €15. We use the An Post Parcel Post service. Standard delivery time is 2-5 working days. Again, during busy postal periods, delivery may take longer. We do not deliver outside of Ireland at present, but we are working on this.
Your contact details
In order for us to keep you updated about your order and delivery we need accurate, valid & active email and telephone contact information.
Please provide us with an accurate, current delivery address and let us know of any special delivery instructions such as Apartment number or house name.
Pick-Up from our shop
We offer a ‘collect from store’ option. Items will be held for up to 48 hours in store. Or for special arrangements contact us by email at [email protected]
We remove all price tags before dispatch as many of our online purchases are gifts.
If you change your mind, about an Old Mill Stores online purchase you can cancel your order before the item has been dispatched (usually within 2 days of placement of order) & any payments made will be refunded in full as soon as possible (but no later than within 28 days). If you cancel an order after you have received an email confirming that your goods have been dispatched, you may still cancel the order but you will be liable for delivery charges and the cost of returning the goods to us. When you purchase online, you have a statutory right to return a product (other than a stated ‘special’ order) up to 7 days after your order has been delivered without stating a reason (known as the cooling off period). You should inform us by email to [email protected] of your intention to return goods within 7 days of placing your order and you must return the item to us within 28 days of receipt. Goods must be returned in the same condition as they were delivered. They must be packed in original packaging for a refund or replacement. If the good or goods are not in a fully saleable condition on return to us, we reserve the right to refuse a refund. Refunds will not be given until returned items have been checked and ok’d. Delivery charges will be retained by us except in the event of damaged goods.
In the event of goods arriving damaged or not as ordered, please inform The Old Mill Stores by email or telephone within 24 hours of receipt and we will be happy to replace them or offer a refund on return of goods including delivery charges.
This returns policy does not affect your statutory rights.
All returns should be sent to: The Old Mill Stores, Millside, Gortroe, Leap, Co Cork, Ireland.
This website is owned and operated by Tom Keane & Claire Graham, trading as The Old Mill Stores, Millside, Gortroe, Leap, Co Cork.
When using this website and accessing all materials available through it, you represent, warrant and agree not to disrupt or interfere with the security of, or otherwise cause harm to, the website, the materials thereon, its system resources, servers, or networks connected to or accessible through the site or any affiliated or linked websites. You agree not to upload, post or otherwise transmit through the website any viruses or other harmful, disruptive or destructive files; not to provide any false personal information; not to intentionally or unintentionally violate any applicable local, state, national or international law, or any regulations having the force of law; and to indemnify us in respect of any and all claims brought by a third party against us arising out of or in connection with a breach of any of the foregoing.
All the prices are accurate at time of going to press and are in Euros.
Gift Vouchers can be purchased online or in the showroom. Gift vouchers are valid for 12 months from date of purchase and they are non-refundable.
Title of Goods & Contract
The title of goods passes to the customer once goods have been paid for in full. Until then, The Old Mill Stores retains full legal and equitable title to the goods.
The Old Mill Stores – (the company), does not accept, under any circumstance, liability for losses special to the particular circumstances of the customer, or indirect or consequential losses or loss of profit, damage to property or wasted expenditure pertinent to the customer.
Registered name: The Old Mill Stores
Registrationn number: 458936
VAT number: 9817558M
Payments & Security/Secure check-out Paypal
We use Paypal for all credit & debit card processing which is the one of the most secure online payment services available. We never view any credit or debit card information all payments are handled by Paypal.
For more details on Paypals security & services please visit their website here
At The Old Mill Stores we value your privacy and wish to provide a secure shopping environment for all customers. We will endeavour to protect your privacy at all times, in all situations. The information we collect about you when you purchase products is used to process your orders and to provide a more personalized experience on our site.
We will not collect any information about individuals, except where it is specifically and knowingly provided. When you order, we record personal details such as name, email address, postal address, delivery address, telephone number, credit or debit card and card expiry date. This allows us to process and fulfil your order efficiently and to keep you updated on the status of your order.
We will also collect non-transactional data should you enter a competition, take part in a survey, request a sample or special information, or contact The Old Mill Stores via any of the electronic forms.
The Old Mill Stores will not share data with any third party except for the purposes of processing payment. Your name and address information is used solely to process orders. This information will not be sold, given, rented or traded to others for purposes other than order fulfilment.
All customer information is retained securely and confidentially in accordance with the Data Protection Acts 1988 and 2003.
By using this website you agree that all the information, communications, photography, text, images, graphics, software, trademarks, trade names, logos and other materials and services on this website (the “content”) are protected by copyright, trademark, database rights, sui generis rights and other intellectual property laws under the national laws of Ireland and international treatise. All property rights, title and interest in and to the content shall be at all times and for all purposes remain vested in The Old Mill Stores and/or its licensors, as the case may be.
You agree not to copy, modify, transmit, display, distribute, perform, reproduce, licence, publish, create derivative works from, transfer or sell any information contained on or forming part of this website, or otherwise use such content of this website for re-sale, re-distribution or for any other commercial use, without the consent of The Old Mill Stores and/or its licensors as the case may be.
Third party websites
The Old Mill Stores is in no way responsible for the content or the privacy policies of third party websites linked to their online site. Your use of third party websites is subject to the terms and conditions of use contained within each of those websites. The Old Mill Stores is not liable or responsible for the accuracy of any information, data, opinions or statements on these websites or the security of any link or communication with those websites.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
While we use all reasonable efforts to maintain this website in an accurate and up-to-date fashion it may contain some technical or other mistakes, inaccuracies or typographical errors. We cannot be held responsible for any mistakes or omissions on this website.
Modification of terms
Our Environmental Policy
At The Old Mill Stores we try to Reduce, Re-Use and Recycle whenever possible in order to provide a more environmentally-friendly service. Consequently we do not throw out original packaging on goods sent by our suppliers. While our packages may not always be the prettiest on the outside, many of our items will be individually ‘boxed’ inside as we are also aware that ‘looks matter’, especially for gift items. Most importantly, we want our goods to arrive safely so everything is well wrapped and as adequately protected as possible. In a bid to save on the use of paper we email all customer invoices rather than enclosing printed material with orders. Naturally we can also provide a printed copy of any invoice – just let us know by email or telephone.
Cookies are very small text files that are stored on your computer when you visit some websites.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
- Remember what is in your shopping basket
- Remember where you are in the order process
- Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This Website Will:
- Offer Live Chat Support (If available)
- Track the pages you visits via Google Analytics
This Website Will:
- Allow you to share pages with social networks such as Facebook (If available)
- Allow you to share pages via Add This (If available)
This website will not
- Share any personal information with third parties.